SHIPPING

Order Processing/Shipping

1 – The delivery date for each item is provided as an estimate only and is based on the normal operation of all entities involved in the order shipping and delivery process. All orders are shipped by PUREWATER, LDA with the same speed, however, for reasons beyond PUREWATER, LDA’s control, delivery by the transport company may occasionally be delayed. PUREWATER, LDA will not be held liable for damages, costs or any other impact that may result from any delays of this type.

2 – All orders are sent by carrier, from Monday to Friday, with no shipments made on weekends or holidays.

3 – The delivery service via carrier does not include the installation and/or explanation of how the purchased equipment works. If you have any questions regarding your purchase, please contact our customer support team by phone at +351 218 274 639 (national landline) or by email at info@purewater .pt.

4 – Orders placed on the website during weekends or holidays will be processed on the next business day.

5 – Orders sent by carrier will be delivered within a maximum period of 7 working days.

6 – After the order is processed, you will immediately receive an email with the details of your purchase.

7 – Online tracking of the order is the sole responsibility of the carrier.

8- The invoice for your purchase will be sent with the order.

9 – If the recipient is not present at the time of delivery, a notice may be left to contact the carrier and reschedule a new delivery.

Delivery Failure/Unclaimed Shipments

For orders returned to PUREWATER, LDA due to absence, failed delivery attempts, refusals or shipments not claimed by the recipient, PUREWATER, LDA reserves the right not to resend the order, unless the new postage is paid in advance. , as well as an additional cost fee of €10 for managing the incident.

Complaints and Damages on Shipments

If there are any problems with delivery or issues related to the carrier or delivery person, please let us know, but we recommend that you register your complaint directly with the carrier.

When the recipient receives his/her order, he/she must immediately check the condition of the package(s). If you experience any anomaly, you must immediately report the situation to our customer support team by calling +351 218 274 639 (call to a national landline), indicating the order/invoice number.