Dear customer,

The European Union has created a website to support consumers in submitting their complaints about any dispute in which they are involved. In this context, PUREWATER, LDA makes available all the information so that you can exercise your right to complain to an official, third-party and impartial entity in the process, (“dispute resolution entity”) that will help you resolve the dispute in question. .

Therefore, if you are dissatisfied with the purchase of a good or service on our website, or with the solution presented by us to resolve the situation, you can access this official website https://ec.europa.eu/consumers/odr/ main /index.cfm?event=main.home2.show&lng=PT and present your objection.

What is alternative dispute resolution?

Alternative dispute resolution is the possibility that all consumers have at their disposal to resort to official entities that help them in resolving or providing guidance on any conflict, before opening litigation proceedings in the Courts.
As a general rule, the procedure is as follows: the customer asks an impartial third party to act as an intermediary between him and the trader who is the target of his complaint. The intermediary may suggest a solution to your complaint, impose a solution on both parties, or bring the parties together to find a solution.
You may know the concept of alternative dispute resolution by another name: ‘mediation’, ‘conciliation’, ‘arbitration’ or ‘competent committee in the context of consumer disputes’.
Alternative dispute resolution is, as a rule, less expensive, less formal and faster than judicial means.

PUREWATER, LDA provides the websites of some of these entities that may help you present your arguments:

Suggestions for Alternative Dispute Resolution Entities

CNIACC – National Center for Information and Arbitration of Consumer Conflicts
https://www.cniacc.pt

Lisbon Consumer Conflict Arbitration Center
http://www.centroarbitragemlisboa.pt/

Vale do Ave Consumer Conflict Arbitration Center/Arbitration Court
http://www.triave.pt/

CIAB – Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)
http://www.ciab.pt/pt/

CIMPAS – Insurance Information, Mediation and Ombudsman Center
https://www.cimpas.pt/